Support

SUPPORT / REPAIR PARTS WARRANTY

Screen Repair Parts Warranty Policy

Please fully test display, touch, brightness, Face ID / proximity function and other related functions before installation. Once installed, glued, or physically damaged, warranty may no longer apply.

Covered Under Warranty

DOA

DOA / No Display / No Touch

No display, no backlight, no touch response, white screen, lines, ghost touch, flicker, wrong colours, or green line before installation.

LCD

Display Defects

Dead pixels, uneven brightness, image retention, colour tint, burn-in, distortion, bright or dark spots, and brightness inconsistency.

TOUCH

Touch Issues

Touch delay, partial touch failure, multi-touch failure, or touch dead zones before installation.

FACTORY

Panel / Factory Defects

Factory assembly defects, panel defects, or connector defects confirmed before installation.

STANDARD WARRANTY Up to 6 Months*

Warranty period varies by product category and only applies to confirmed manufacturing defects.

Not Covered Under Warranty

DMG

Physical Damage

Cracked glass, broken LCD/OLED, bent frame, twisted panel, deep scratches, pressure marks, impact damage, or visible damage.

FIX

Installation Damage

Over-tightened screws, glue/OCA overflow, tool scratches, heat damage, torn flex, forced connector insertion, or connector pin damage.

WATER

Water / Liquid Damage

Any water, liquid, humidity, corrosion, or oxidation damage is excluded.

FLEX

Flex / Connector Damage

Bent, torn, cut, or missing flex cable, connector, or parts are not covered.

OTHER

Installed / Misused / Device Issue

Installed or glued screens, customer misuse, drop damage, mainboard, battery, Face ID, camera, sensor, or device-related faults are excluded.

Important Rules Before Installation

Test thoroughly

Test every function before installation.

Keep films on

Do not remove protective films before testing.

No glue first

Do not apply glue or OCA until all checks pass.

Disconnect battery

Disconnect battery before installation.

Do not force plug

Do not hot plug or force the connector.

Do not install permanently

Only install permanently after all checks pass.

Warranty Claim Process

  1. Contact Skyline with order or invoice number.
  2. Provide a clear fault video before installation.
  3. Return the product if inspection is required.
  4. Inspection usually takes 1–3 business days.
  5. Approved claims will be replaced or credited.
REPAIR PARTS

Need Help?

Email: support@skylinemobile.co.nz

Phone: +64 21 289 2088

Website: www.skylinemobile.co.nz

Claims without order details or pre-installation evidence may be delayed or declined.